Question 1

1. What is the Prefitted service?

Accepted Answer

The Prefitted service speeds up the equipment collection process in resort. We allocate you, our customers, a 20-minute, dedicated fitting slot. This gives you time to ask questions, receive advice and have all your equipment hire fitted before even leaving the UK.
We process all the information we collect and send the orders out to the resort hire shops. They can then prepare your hire in advance, meaning that when you arrive in resort you can simply pick up your equipment and get out onto the slopes!

Question 2

2. Where/when do I get fitted for my equipment?

Accepted Answer

Your group fitting event will take place a couple of weeks before your trip. You will have selected a fitting time preference (through your tour operator's booking page) or will automatically have been assigned a time.
 
Your trip organisers will tell you where the fitting event will take place, so all you need to do is come to the right place at the right time and meet our expert team!

Question 3

3. When will the fit take place?

Accepted Answer

Your Prefitted event will take place no later than 10 days before you travel. You can book your fitting time slot when you book your trip so that you can plan ahead. We will remind you with an email 2 days before your fitting and a text message on the day of your fitting.

Question 4

4. I have never been skiing/snowboarding before. How do you know what equipment I will need?

Accepted Answer

Our Prefitted Technical Sales Team are all trained fitters and so can fit you with the correct technical equipment for your ability level. We can also advise you on the correct ski-wear to best suit your needs.
 
If you're trying skiing/boarding for the first time, our team will show you how to correctly put on your kit so you're not stuck in resort! We can also provide you with suitable clothing rental, so you don't have to invest in brand new kit! We cater for all levels, from beginner to advanced!

Question 5

5. What happens if I miss my fitting appointment? Can I still get fitted in resort?

Accepted Answer

Short answer, YES! You can still get fitted in resort, but you will have to wait until after all Prefitted customers (who attended their appointment) have collected their hire. We therefore recommend that you don't miss your fitting slot as it will slow down the equipment collection process in resort.
If you know in advance that you will be missing your appointment/wish to reschedule, please contact Prefitted Head Office (Call: 029 2056 9664 or Email: contact@prefitted.co.uk). We MAY be able to reschedule but CANNOT guarantee, as sometimes our fitting events can be very busy!
If you fail to attend your fitting slot and you have not let us know, you will be charged a £5.50 non-attendance fee. Similarly, if you cancel within the 48-hours prior to your fitting event, you will be charged a £5.50 late-cancellation fee.

Question 6

6. Can I upgrade my equipment or clothing package?

Accepted Answer

Of course! You can upgrade your options up to 2 weeks before your trip, via your tour operator's booking page! If you have already attended your fitting slot and decide to change, please contact Prefitted Head Office immediately (Call: 029 2056 9664 or Email: contact@prefitted.co.uk).
The only exception to upgrades is if you have selected the Wasteland Ski beginner’s package of equipment hire and lessons. This is specifically designed for beginners and therefore you will not need an upgrade nor will it be possible.

Question 7

7. What if I need to cancel my equipment, clothing or extras?"

Accepted Answer

All hire cancellations are done through your tour operator so please contact them and then they'll let us know!
If you want to make a change, rather than a cancellation, please contact Prefitted Head Office (Call: 029 2056 9664 or Email: contact@prefitted.co.uk).

Question 8

8. Do I need to rent a helmet?

Accepted Answer

Unless you already own a helmet, you ABSOLUTELY need to rent one! Helmets really do save lives and so if you're riding without one, you're at a huge risk!
Even if you're an experienced skier/boarder who rarely falls, the mountains are so unpredictable - you never know who else is out on the slopes with you... It only takes one bad fall to stop you from enjoying your holiday. We think it's better not to risk it...

Question 9

9. How and where do I pick up my equipment?

Accepted Answer

Clothing and helmet hire will be waiting for you to collect during your supermarket stop (university groups) or you will collect it from your school (school groups). If, for any reason, you are unable to collect it from the shop, you'll be able to pick it up in resort but it MIGHT cut into your ski time!
For your equipment hire, you will receive an email, SMS and push notification (through your tour operator's app, if they have one). This will tell you which shop is providing your hire.

Question 10

10. What do I need to bring to collect my equipment?

Accepted Answer

You will need your Prefitted email which contains your hire confirmation. This will be sent to you after you have attended your Prefitted slot. If your phone is prone to dying, bring a printed copy with you. Otherwise, save the trees and show the email from your phone!
You'll need to show your confirmation email to the hire shop on arrival. They will then issue you with the pre-prepared equipment and you can walk away in no time at all!

Question 11

11. I can't find my email confirmation/don't have one. What do I do?

Accepted Answer

If you've attended your Prefitted slot, you will have an email. The information will also be sent to you via SMS and push notification (via your tour operator's app, if they have one). If your phone is out of battery, try borrowing a friend's.
Worst comes to the worst, there are lists outside each shop with everyone's name and hire on them. Find your name, note down your client number and off you go!

Question 12

12. Will I have to wait to collect my equipment?

Accepted Answer

The whole point of the Prefitted service is to speed up the collection of equipment. As long as you've attended your Prefitted fitting slot, the equipment will be ready and waiting for you in resort!

Question 13

13. My boots hurt! Can I change them?

Accepted Answer

If there's a real problem, then yes! You will be able to change them! However, before you run to the hire shop, ask yourself these questions:
1. Have you just arrived?
       Your feet tend to swell after long periods of sitting (i.e.           
       coach/plane journeys). Try your boots the next morning and they should feel a lot 
       better!
 
2. Do your boots hurt when walking or skiing?
       Ski boots are NOT comfy to walk in (leave the buckles undone until you get to where 
       you need to go - this is so much easier!!) If you have good-fitting boots, they won't 
       hurt once you start skiing.
https://static.wixstatic.com/media/undefined

3. Are your boots too tight?
       The buckles on your foot (circled in the picture to the right)
       should NOT be done up too tightly - in fact, you'll often see ski
       instructors skiing without them done up at all!
       You should be able to fasten these bottom buckles using no
       more pressure than one thumb or two fingers. As a general rule
       of thumb (pun intended), any more pressure than this means the
       buckles are too tight!

Question 14

14. I don't like the design of my skis/snowboard. Can I change them?

Accepted Answer

You might be able to, but definitely not immediately. All of the hired equipment must be handed out before you're able to swap!
If you're really unhappy with your kit, pop into the hire shop on Monay and see if they have anything left! 
WARNING: With bigger trips, there's a pretty slim chance you'll be able to swap, just because you don't like your equipment design! We've been in hire shops before where all they have left is one pole and a pair of kid's ski boots!

Question 15

15. What is the Prefitted Waiver?

Accepted Answer

The waiver is a £10 add-on which drastically reduces the potential costs for equipment loss/damage/theft. The waiver allows you to collect your hire without a bank credit card swipe, and if you have any issues with your equipment, you are able to replace the affected items without having to front the big costs there and then!
Your waiver covers you for one full set of equipment. So you can lose your skis one day, your boots the next, and the same waiver will cover you for both items. The waiver will not cover you for the new equipment you receive - you will need to purchase a new waiver to cover these new items of equipment.

Question 16

16. How do I use the Prefitted Waiver?

Accepted Answer

If your equipment is lost/damaged/stolen at any point in the week, you can return to the hire shop and be issued with new items.
Explain to the hire shop what has happened. They'll confirm you have purchased the waiver and will issue you the new items you need.

Question 17

17. What happens if I use the Prefitted Waiver?

Accepted Answer

If you need to use the waiver during your trip, you will receive an invoice on return to the UK. Prefitted cover some of the cost of the equipment but you will be asked to pay the relative excesses of each item, which are listed below:
 
Boots: £100
Poles: £20
Bronze hire skis: £130
Silver hire skis/board: £200
Gold hire skis/board: £260
Platinum hire skis/board: £450
 
You will have 7 days to pay off the amount we invoice you for.

HOME > FAQ > PREFITTED FAQ